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How mr8 Handles Your Personal Data

At mr8, we are clear about what data we collect from you, how we use it, and who we share it with — because your account security starts…

Data collected only as neededNo sale of personal informationTouch 'n Go & GrabPay transactions encryptedAccount data access on requestMalaysian jurisdiction-aware

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What Data We Collect and Why

mr8 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with mr8, we collect the information needed to verify your identity, process your deposits and withdrawals, and keep your account secure. This includes your name, email address, contact number, and payment details tied to methods such as Touch 'n Go, GrabPay,

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Boost dan FPX. We also collect device identifiers and session data to detect unusual activity and protect your account from unauthorised access. We do not collect more than we need, and we do not retain data beyond the period required by applicable Malaysian law. Your payment
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transaction records are encrypted in transit and at rest. You may request a copy of the data we hold on you at any time by contacting our support team. Access to your personal information within our organisation is restricted to staff whose role requires it.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have questions about how your data is handled, want to request a correction, or need to ask us to delete specific records, our support team is here to help. You can reach us through live chat, email, or our dedicated privacy enquiry form — all available directly from your account dashboard.

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Live Chat

Start a live chat session from your account dashboard for the fastest response to privacy questions. Our agents can confirm what data is held and escalate deletion or correction requests on your behalf.

Email Support

Send a detailed privacy request to our support email address, available inside your account settings. We aim to respond to all data-related email enquiries within three business days of receipt.

Privacy Enquiry Form

Use the dedicated privacy form in the Help section of your account to submit structured requests for data access, corrections or deletions. Each submission receives a reference number so you can track progress.

DATA HANDLING PRACTICES

How We Secure and Manage Your Information

Our data practices are built around keeping your account information accurate, accessible only to you, and protected from external threats.

Cookie Usage

We use session cookies to keep you logged in and analytical cookies to understand how pages are used.

Account Security

Your password is stored as a salted hash — we never hold it in plain text.

Data Retention

We keep transaction records and identity documents for the minimum period required under Malaysian financial and gaming regulations.

Third-Party Sharing

We share your data only with parties that help us operate your account — payment processors like Touch 'n Go…

Your Access Rights

You have the right to request a copy of all personal data we hold about you, ask for corrections to…

Policy Updates

When we update this Privacy Policy, we post a notice inside your account dashboard and update the effective date at…

Your Privacy Questions, Clearly Answered

These are the questions we hear most often about how mr8 collects, stores, and manages personal data. If your question is not covered here, reach out through live chat or the privacy form in your account dashboard.

We collect your name, email address, phone number, date of birth, and identity document details. We also record payment method references for Touch 'n Go, GrabPay, Boost dan FPX, and device data needed to secure your session.

Only with service providers who help run your account — payment processors and identity verification partners. We do not sell or rent your personal information to advertisers, data brokers, or any unrelated third party, under any circumstance.

We retain identity and transaction records for the minimum period required by applicable Malaysian law. After that period, records are securely deleted or anonymised. You can ask for a retention schedule summary via the privacy form.

Yes. Submit a data access request through live chat, email support, or the privacy form in your account. We will compile and send you a copy of your personal data within the timeframe required under applicable Malaysian data protection rules.

Contact us through live chat or the privacy enquiry form and specify what you want corrected or removed. We will review the request, confirm the action taken, and notify you once the change or deletion has been applied to your account records.

We use essential session cookies to keep you logged in, plus analytical cookies to understand page usage patterns. You can disable non-essential cookies in your browser settings at any time; your account login and core features will continue to work normally.

We post a clear notice inside your account dashboard whenever this policy changes, and update the effective date at the top of this page. You will also receive an email notification to the address registered on your account before major changes take effect.

How mr8 Handles Your Personal Data

How to Reach Us About Your Privacy

Live Chat

Email Support

Privacy Enquiry Form

How We Secure and Manage Your Information

Cookie Usage

Account Security

Data Retention

Third-Party Sharing

Your Access Rights

Policy Updates

Your Privacy Questions, Clearly Answered

01 What personal data does mr8 collect when I open an account?

02 Does mr8 share my data with anyone outside the platform?

03 How long does mr8 keep my account data after I close my account?

04 Can I request a copy of the data mr8 holds about me?

05 How do I ask mr8 to correct or delete my personal data?

06 What cookies does mr8 use and can I turn them off?

07 How will I know if mr8 updates this Privacy Policy?

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