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Your Rights and Obligations at mr8

mr8's legal terms lay out precisely what you're entitled to as an account holder — from how your data is stored to when and how we may restrict…

Account TermsPrivacy PolicyCookie NoticeJurisdiction ConditionsData Rights
mr8 Your Rights and Obligations at mr8
CONTACT CHANNELS

Reach Us on Any Legal Query

If any section of our legal terms raises a question for you, our support team is available around the clock to help. You can reach us via live chat on mr8.run, through email for formal written queries, or via Telegram for a quicker back-and-forth. Response times for written legal queries are typically within 24 hours; live chat usually connects you in under two minutes.

Team online

Live Chat

Available 24 hours a day on mr8.run. Connect with our support team for immediate clarification on account terms, access conditions, or any data query you need answered quickly.

Email Support

Send formal legal queries to our registered support address. We respond to written requests within 24 hours and keep a logged record of all correspondence for your reference.

Telegram

Reach our team on Telegram for quicker responses on general legal questions. This channel suits non-urgent queries where you want a short, direct written answer from us.

DATA & YOUR ACCOUNT

How We Handle Your Personal Data

Your data is stored on servers with access restricted to authorised personnel only. We collect account details, transaction records, and device data to process your deposits — whether…

Data We Collect

We collect your name, contact details, device data, and transaction records when you open an account and deposit via Touch…

Cookie Use

Our site uses functional, analytical, and preference cookies. Functional cookies keep your session active; analytical cookies help us improve page…

Account Security

Account access is protected by password encryption and optional two-factor authentication.

Data Retention

We keep your account records for the period required under applicable Malaysian law.

Your Data Rights

You may request a full copy of the data we hold, ask us to correct inaccuracies, or query how your…

Data Contact Point

For any question about how mr8 stores or uses your personal data, reach our privacy team via the email address…

Common Legal Questions Answered

These questions cover the most common things you are likely to ask about your rights under our terms, how we handle your data, and what to do if you believe your account has been managed incorrectly. If your question is not answered here, reach out through live chat or email and our team will walk you through the relevant section of our policy.

These terms apply to anyone who opens an account on mr8.run. Access depends on your local law — use the platform only where local law permits you to do so, and verify your eligibility before opening.

Yes. Contact our support team via live chat or email with your account details and we will send you a copy of the personal data associated with your account within seven working days.

When you close your account, we retain your records for the period required by applicable law. After that retention window closes, your personal data is deleted from our active systems and is no longer accessible.

Contact support via live chat or email, state which detail is incorrect, and provide the correct version. We will update your records and confirm the change in writing within two business days.

We use functional, analytical, and preference cookies. Functional cookies cannot be disabled as they keep your session running; you can manage analytical and preference cookies through your browser settings at any time.

Yes, we may update our terms when required. We will notify you via the contact details on your account before material changes take effect. Continued use after that notice means you have accepted the update.

Send formal complaints to our support email address listed in your account dashboard. We acknowledge all written complaints within 24 hours and aim to resolve them fully within five business days.